





Q: Do I have to unmold frozen treats first?
A: No—freeze in the included cup, then slide the cup straight into the toy (no messy unmolding, no waiting).
Q: What can I fill the treat cup with?
A: Dog-safe options like peanut butter, yogurt, pumpkin, broth-based mixes, or purees—then freeze for longer play.
Q: Why does it come with two treat cups?
A: One can be in use while the other stays in the freezer—easy swaps, no downtime.
Q: How long does one frozen cup keep a dog busy?
A: Many dogs stay engaged about 30–60+ minutes per cup (varies by dog and filling).
Q: Can I use it without freezing?
A: Yes—smear soft spreads in the grooves for a quick lick session, or use it as a durable chew between treat rounds.
Q: What size dog is this made for?
A: This is the Large size—best for big mouths and strong jaws; smaller dogs may use it more as a dedicated lick toy.
Q: Is it strong enough for aggressive chewers?
A: It’s made from dense, heavy-duty food-grade nylon infused with coffee wood fiber, built to handle tough chewing.
Q: Why is it heavier than most toys?
A: The dense build helps it feel solid and last longer—but it’s not meant to be thrown like a fetch toy.
Q: Can my dog open the base?
A: No. The base uses an adult-only threaded, coin-slot screw design—it’s made to be opened with a coin or a flat handle for leverage. Dogs can’t unscrew it.
Q: Are the materials safe for dogs?
A: It’s made without BPA, PVC, or phthalates, using dog-safe, food-contact materials.
Q: Is it easy to clean?
A: Yes—cups are dishwasher-safe, and the toy rinses clean quickly after use.
Q: Any tips for opening/tightening the base faster?
A: Use the coin-slot for grip; a flat utensil handle (like a butter-knife handle) can add leverage to loosen/tighten quickly.
Q: Does it help reduce floor mess from melting treats?
A: Yes—the contained cup design helps keep melting treats controlled instead of dripping through seams onto the floor.
Q: Where should my dog use it?
A: Great for indoor enrichment; for easier cleanup, use on a mat, rug, or easy-wipe surface.
Q: What if I notice a rough spot or damage?
A: Don’t use it—inspect before play, stop if damaged, and contact support for help.
Email : kadtc@puzzledogtoy.com
Company Address:100 W Broadway, Suite 3000, Long Beach, CA 90802
KADTC PET SUPPLIES INC